Refund & Return Policy

We want you to feel confident when shopping with Aethelles.

Because many products are pre-owned, unique or available in a single quantity, customers should carefully review product photographs, descriptions, measurements and condition information before purchasing.

Change of Mind

[Insert Aethelles' actual change-of-mind return period and conditions.]

Faulty, Damaged or Incorrect Items

If an item arrives damaged, faulty or materially different from its description, contact Aethelles as soon as reasonably possible with your order number and photographs. We will assess the issue and provide the appropriate remedy in accordance with applicable law.

Pre-Owned Items

Pre-owned products may have signs of previous use. Any material wear, imperfections or defects known to Aethelles should be disclosed in the product description and/or photographs.

Authenticity Concerns

If you believe there is a genuine issue concerning the authenticity of a product purchased from Aethelles, contact us immediately. Provide your order number, product name, details of your concern and supporting evidence where available.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies rights that cannot legally be excluded under applicable consumer law.

Return Procedure

1. Contact Aethelles.
2. Provide order number.
3. Explain reason.
4. Wait for instructions.
5. Package securely.
6. Send using required method.
7. Provide tracking where requested.
8. Aethelles assesses the item.
9. Any approved refund is processed according to the applicable policy and law.

Do not send returns without prior instructions.